Communication with Stakeholder
Communication with Stakeholder
Respecting the interests of stakeholders, CT identifies the stakeholders of the company and understands their reasonable expectations and requirements through appropriate communication methods and stakeholder participation. We duly respond to relevant issues concerned by stakeholders; all departments are responsible for the communication with stakeholders through division of labor, and appoint their representatives to report to the Board of Directors regarding the annual stakeholder engagement results periodically for reporting and confirmation. The communication status with various stakeholders for 2023 was reported to the Board of Directors on January 12, 2024.
In addition to annual reports and sustainability reports, the company regularly discloses information related to corporate governance, energy and environmental management, and commitments to social participation and discloses its sustainability report on a regular basis to serve as a importance communication channel to further disclose corporate sustainability information.
Stakeholder Identification
Inspection Team should consider the experiences of various departments and industry peers, based on the AA1000SES Stakeholder Engagement Standard. By identifying key stakeholders through attributes such as dependency, accountability, influence, diverse perspectives, and tension of concerns, the key stakeholders include employees, customers, central and local governments, suppliers and contractors, shareholders, investors, and society (including communities, local organizations, media journalists, NGOs, and opinion leaders).
Stakeholders of CT: Groups or individuals that affect or are affected by the Company.
Stakeholder Category | Issues Concerned (2022) | Communication Method and Frequency | Communication Performance |
Customers | Occupational safety and health Company’s quality guarantee Reduction of impacts of service process on the environment Compliance of delivery cycle and quality with requirements International standard requirements – European Standards | Ø Adopt CN (communication note) as the communication method with proprietors to carry out traceable exchanges (from time to time) Ø Safety visits (every Wednesday) Ø Customer satisfaction survey (from time to time) Ø Customer presentation, professional training, senior management seminars, non-periodic visits, and customer interviews (from time to time) Ø Sub-target follow-up (each month) Contact: Business Dept. Co-manager Liu Tel.: (03)473-0201 ext. 219 E-Mail: leo.liu@century.com.tw | Ø 2 on-site audits conducted by the proprietor at the plant Ø 7 environmental and safety meetings participated by the proprietor Ø 27 weekly safety visits participated by the proprietor |
Suppliers and contractors | Long-term cooperation for mutual benefits Payment and settlement methods Supply/order cycles Stable quality Raw material use | Ø Visits and mutual visits (from time to time) Ø Meeting discussions (from time to time) Ø Phone calls (from time to time) Ø Supply/contractor evaluations (each year) Contact: Procurement Dept. Co-manager Qiu Tel.: (03)473-0201 ext. 211 E-Mail: hsiu.hua.c@century.com.tw | Ø Evaluation of 33 suppliers Ø Evaluation of 75 contractors |
Employees | Occupational safety and health/work environments Employees’ education training Risk control Talent recruitment and salaries and benefits Labor relation | Ø Environmental Health and Safety patrol inspection (every Tuesday) Ø In-service and internal/external education training (from time to time) Ø Complaint line/complaint mailbox (from time to time) Ø Safety and Health Committee meetings (every quarter) Ø Labor conferences (regular) Contact Management Dept. Manager Chen Tel.: (03)473-0201 ext. 217 E-Mail: min.feng.c@century.com.tw Environmental Health, and Safety (EHS) Co-manager Yu Tel.: (03)473-0201 ext. 199 E-Mail: jack.yu@century.com.tw | Ø 4 labor conferences Ø 4 safety committees |
Central and local governments (including Port Bureau) |
Economic contributions Tax payment obligations Legal compliance Social responsibility Environmental protection Special circumstances of customs territory for the lease of plants at ports with contractual relations | Ø Seminars, forums, public hearings, training courses, and non-formal mutual visits for policies and regulations (from time to time) Ø Participation in lectures, seminars, and evaluations organized by competent authorities (from time to time) Ø Cooperate with competent authorities to organize activities related to investors (from time to time) Ø Application for permit document Contact: Company spokesperson Audit Office Co-manager Lee Tel.: (03)473-0201 ext. 215 E-Mail: jack.lee@century.com.tw | Ø A total of 17 government authority inspections in 2022: 9 occupational accident inspections 6 pollution emissions 2 fire inspections |
Shareholders | Risk control Operational and financial performances Product quality Corporate reputation Sustainable development strategies | Ø Announce the operating income and self-declared earnings for the preceding month on the MOPS and the corporate website (every month) Ø Vote for the proposals at the annual shareholders’ meeting (convene once a year) case by case and implement e-voting for investors to fully participate in the process, and publish the results on the MOPS and the corporate website Ø Issue online and paper-based annual reports and business reports for the shareholders’ meetings (every year) Contact: Company spokesperson Audit Office Co-manager Lee Tel.: (03)473-0201 ext. 215 E-Mail: jack.lee@century.com.tw | Ø 1 annual shareholders’meeting |
Society (media and journalists, NGOs, and opinion leaders) | Corporate governance Sustainable development strategies Environmental policies GHGs emissions Stakeholder communication | Ø Issue press releases (from time to time) Ø Interviews with the spokesperson (from time to time) Ø Participation in forums, seminars, and discussion meetings organized by professional associations and academies (from time to time) Contact: Company spokesperson Audit Office Co-manager Lee Tel.: (03)473-0201 ext. 215 E-Mail: jack.lee@century.com.tw | Ø 3 investor conferences of the company Ø 15 online sessions for domestic corporate institutions Ø 10 online sessions for international corporate institutions |